Privacy Policy

Clare Cosens Designs is committed to protecting and respecting your privacy and will always be transparent with how your data is used and stored.

This privacy policy describes how and when we collect, use and share information when you purchase an item or workshop from Clare Cosens Designs, contact us or sign up to my newsletter.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy 

This privacy policy does not apply to the practices of third parties that we do not own or control.

HOW YOUR DATA IS COLLECTED

Your data is collected securely via Hubspot when you voluntarily opt-in to our mailing list. You can refer to their privacy policy for further details. When you make an enquiry on the phone, by email or in the studio, we will request no more information than is necessary to help you with your enquiry, this is usually only a name, a contact number and an email address. If you go onto purchase an item which will be sent in the post, then an address will also be required. Your data collected from your enquiry is never shared with any third parties.

When you make a purchase through this website your data is also collected only so that we can fulfill your order.

WHY WE COLLECT YOUR DATA

We collect your data for giving quotations and advice and providing the best overall customer experience. This includes sending out newsletters and promotions. You will only receive our newsletters if you have voluntarily opted-in. If you are a newsletter subscriber, then you can update your subscription preferences or completely unsubscribe by following the links at the bottom of any of our newsletters. You retain the right to unsubscribe at any time.

If you purchase through this website your data is collected only for the purpose of fulfilling your order and we never use your details to send out email marketing or newsletters unless you have signed up to the mailing list. After we have sent your order we may contact you by email to ask for your feedback, which helps us maintain and improve our service. You are under no obligation to respond, though your help would be greatly appreciated. At this point you may also be offered the opportunity to sign up for our Newsletter, but be assured that we will not add you to our mailing list without your permission.

YOUR DATA

We never sell or share your data to third parties for marketing purposes. This website and shop have been created through Shopify.com and you can see their privacy policy here. This site uses PayPal or an alternative payment method to process your orders and payment, you can read their privacy policy here.

Clare Cosens Designs uses other third party suppliers and third party cloud storage systems in the running of the business, please get in touch if you would like to know more details.

Clare Cosens Designs sells through other marketplace websites including, but not only, thebritishcrafthouse, Craft Courses: Art & craft workshops with 1000s of UK makers and Fun Classes, Experience Gifts and Activities London & UK | ClassBento please refer to these third party sites' privacy policies for how they deal with your data.

We do our very best to ensure that your personal information is kept in a secure and confidential. To prevent unauthorised access and ensure the correct use of information, we make sure electronic devices are password protected and that the studio is locked when not in use. This is not an exclusive list of things we do to protect your data, just examples of the way we work. These procedures are reviewed regularly to ensure your data is kept secure.

You can find out what data we hold on you by making a ‘Subject Access Request’. Email c.cosens@live.co.uk with your request and we will endeavour to make this information available, subject to identity checks, within 30 days of your request.

SECURITY

This website is secure. You’ll notice that next to the web address in your browser there is a padlock and that the address starts with https:// (not just http://) This means that the site has its SSL certificate. SSL (Secure Sockets Layer) is the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remain private and integral.

DATA RETENTION

Clare Cosens Designs retains your personal information only for as long as necessary to provide you with our services and as described in our privacy policy. However, we may be required to retain your information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce agreements.

LINKS TO OTHER WEBSITES

This website may contain links to other websites of interest, for example, social media platforms, events and exhibitions and so on. However, once you have used these links to leave our site, please note that we do not have any control over these other websites. We are not responsible for the privacy practices or the content of these websites. Please refer to the privacy policy applicable to the website in question.

COOKIES POLICY

This site, like most others, uses cookies to distinguish you from other users, to keep track of how often you visit our site. A cookie is a piece of information that is stored on your computer's hard drive, or other device, by your web browser which tracks your movements within websites. In general, cookies are used to retain user preferences, store information for things like shopping baskets, and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time. The up to date privacy policy will be posted here or can be requested by email from c.cosens@live.co.uk