Terms and Conditions

DISPATCH & DELIVERY TIMES
Orders are made and processed in 1-4 working days of your order for items listed as In Stock on the website. Personalised and bespoke items will be made and processed in two-three weeks from your order. Working days are Mondays to Fridays, UK bank holidays are not working days. Choose your delivery service from the options below. 
DISPATCH & DELIVERY TIMES
See above for current dispatch times. Choose your delivery service from the options below. Unfortunately, Royal Mail deliveries are sometimes taking longer than you might expect, if you need your item for a particular date you are advised to email c.cosens@live.uk with your request. Details below.
 DELIVERY COSTS UK Addresses
  • Royal Mail Signed For £5.99 for a small parcel. Medium parcels are charged at £8.09 to £9.79 depending on their size and weight. 
  • FREE -collection in person from my studio in Whitby, Ellesmere Port. Once your order is placed I will be in touch to arrange collection.
Packaging
Please excuse the packaging used. We are committed to re-using and repurposing existing packaging rather than buying new.
If your order doesn't arrive when you expect it
In our experience it is extremely rare for items to be delayed, however if this does happen and the item doesn't arrive when you are expecting it, please let us know as soon as possible so that we can help you to resolve the situation. Initially we will ask you to allow three weeks from your dispatch date for the item to arrive, as in our experience delayed items will usually arrive within that period. It also allows us time to investigate with delivery provider. If after this time and following investigation your order still hasn't been located then your order will be replaced or refunded.
Online Payment
This site gives you the choice of paying with Paypal or Stripe.
PayPal allows you to pay in any way that you prefer, including through credit cards, bank accounts, buyer credit or PayPal account balances. Please note that you do not need a PayPal Account to use this payment method. 
Stripe is a card processing system that allows you to check out quickly and securely on this website.
Guarantee
Every effort has been made to describe and represent the goods accurately but it is important to remember that all products are made individually by hand and that no two items will be identical. There may therefore be some small differences from the pictures representing the products online and the goods despatched. Measurements and sizes are approximate and given as a guide to the customer. 

Prices and availability are subject to change without notice.
Reaching Us
If you need to reach us, please send a message via our Contact Us page or email c.cosens@live.co.uk.  
Your Privacy
Please read our Privacy Policy for details of how we use your data.
Online Sales Returns Policy
This policy applies to sales made through this website and differs from the policy for sales through the studio or at an event, which can be found if you scroll down.
We want you to be completely happy with your purchases. If you are not satisfied with your purchase, notify us within 14 days of receipt. We will give you a full refund provided that the goods are returned unused, in their original packaging and in the condition sent. Bespoke orders are just that, made for you, to your specifications, and as such cannot be not refunded, though naturally we will do our best to make reasonable adjustments to bespoke pieces as we do want you to be really happy with your personalised products.

Please check goods on delivery, faulty or damaged items can be returned, please notify us within 14 days of receipt, and they will be replaced where possible or a full refund given. Please keep all packaging if there is a problem with your delivery. Photographs or packaging and the product may be required to help understand and resolve any issue you are experiencing. After this time of 14 days we have no liability for goods said to be damaged on delivery. We cannot exchange or refund customer damaged items, but may be able to repair them. This does not affect your statutory rights.

Please note that we advise that items are returned by a signed for or tracked service as refunds can only be given on goods received by us.
Distance Selling Regulations
Under the UK Consumer Protection (Distance Selling) Regulations 2000, you have the right to cancel your order within 14 working days from the day after the day of receipt of the goods without giving a reason.
If your order has been confirmed, but you have not yet received the items, you can change or cancel your order Contact Us or telephone us on 07850333548. If your order has already been dispatched, as well as notifying us that you wish to cancel you will need to return the cancelled item(s) at your own expense to the address given. We will refund the order or relevant part of it, including any original delivery charge to you if the whole order is returned as soon as possible and in any case within 30 days of cancellation.
If you cancel your order and we do not receive the item back from you, we may arrange to collect the item from you at your cost.
Studio and Event Sales Returns Policy
We want you to be really happy with your purchase, so please contact us if there is a problem. 
If you change your mind about an item you have bought at an event or in the studio please get in touch within 14 days and you are welcome to exchange it provided that it is returned unused, in its original packaging and in its original condition. Please note refunds are not available for unwanted items, only for faulty items.
Bespoke Items
Bespoke items are exactly that, made just for you, to your specifications in discussion with Clare. As such they can't be refunded. We want you to be really happy and so will make reasonable adjustments to your personalised item, though this may incur further costs if the work is extensive, such as a complete redesign. Of course, if there is a problem with an item being faulty, repairs will be made in accordance with the returns policy set out above.
Discount Codes
These are only valid on www.clarecosensdesigns.com, for the time specified. You can only apply one discount code to any order. Enter the code given at checkout to claim your discount. Please check your discount code for which items it can be used on, as this can vary from code to code. Any items in the sale category are not included in any discount codes as these are already discounted. If you have any problems please get in touch.
Workshop Booking Terms and Condtions
  • Workshops include materials and use of equipment, though you are welcome to bring your own items to personalise what you create. If there is an option to buy extra materials on the day I’ll let you know in advance.
  • Tea, coffee and biscuits are provided during a workshop.
  • Payment will be taken at the time of booking and all bookings are non refundable. If you are unable to attend the workshop yourself, you may send another person instead to take your place, but you must let me know their name and contact details in advance. 
  • If you tell us more than 14 days prior to the workshop date, you can transfer to an alternative date or another similar workshop.
  • A minimum of 3 people are required for the workshop to go ahead, if less than 3 people book onto the workshop it will be cancelled with as much notice as possible and you will be offered an alternative date or refunded in full.
  • You can expect there to be up to 5 people taking part in the workshop.
  • Under 16s must be accompanied by a participating, paying adult. Please get in touch to discuss the suitability of a particular workshop for those under 16 before booking. Workshops are aimed at adults, but may be suitable for those 13 and over.